BBB and its on-site technician had a timely and understanding response, technically strong, professional demeanor, and courteous service.
|Rating: 5/5||Aharon .F.|
I was checking out the deals on cyber Monday and came across a coupon thru living social for a garage door tune-up and inspection by your company.
I knew our garage door needed some servicing since it sounded like a haunted house each time it opened and closed and except for a little wd-40 nothing had been done to it since the house was built seven years ago. Knowing nothing about your company, but realizing we were operating on borrowed time before something would break on that garage door, i stepped out on faith and gave you guys a call.
I am so glad i did! Rachel, is exceptional; exhibiting the highest level of customer service. She was able to contact the technician because he was in our area and schedule a service call to our home the same day. My husband could not say enough good things about gidon, the service tech. He was prompt, courteous, professional, and very thorough.
Our garage door is so quiet now that you have to look at it to know that its moving. It literally seems to operate better than when it was installed. Finding BBB garage doors tops any deal I could have gotten on cyber Monday.
you guys are the best!
thanks so much, Tamara Howard
|Rating: 5/5||Tamara Howard. Potomac Maryland|
My garage door spring broke early afternoon on Sunday and we couldn’t open the door. I called an 800 number and was able to confirm an appointment around 5pm same day.
The technical (Remond) actually arrived early, then quickly assessed the problem, had the correct spring on his truck, installed the part, checked and lubricated the door rails and opener which now operats better than when we originally had it installed 7 years ago.
The technician was very courteous and professional throughout the time he was on site and had the job completed quickly. Ironically, I am happy the spring broke because after Remond serviced my garage door, it runs smoother and quieter that before! I highly recommend this company!
|Rating: 5/5||Edward W. Chantilly VA|
I would strongly recommend BBB Garage Doors for all your garage door
repair needs. These guys are great. I give them 5 stars. They installed
a new garage door for me in October 2014 and it works great. I called them
a few days ago to report that my garage door was making some noise and Amro
promptl came over and greased and did whatever he had to and now it is
These people are very good and very trustworthy and know their job! Well
Done BBB Garage Doors!!
|Rating: 5/5||Vasantha Kumar. Rockville Maryland|
Dear BBB Garage Doors LLC,
I want to send you a Thank you! For the Excellent response time and customer service you provided. I found your service through an internet search for ‘garage door repair’ for my local area-Rockville. I had contacted 3 other services to see if they could come the same day- which was a weekend- to repair my garage door. One service left me on hold for about 10mins, another said they couldn’t come out for 5 days, and another wanted to charge a $200 service visit fee for the same day service—all were impersonal with 1-800 answering services.
I contacted your customer service representative using the 301-309-9100 and spoke to Rachel. She was very kind and understanding to my urgent need for garage repair and security concern since I would be going out of town the following week. She quickly started coordinating while I was on the phone to get a technician in the office to accommodate another service call– and they said YES! They immediately –within 30mins—sent over Gidon the Technician. Rachel treated me as their most important customer and that my needs were important to her.
Gidon was friendly, informative and diligent. He was very courteous and friendly and went straight to work and went above and beyond by moving items in my garage in order to get to the springs that snapped due to age and my neglect of maintenance. He explained what I needed to do to continue to maintain my garage door, explained what products to use for maintenance, and why my springs had broken. I explained to Gidon on my thoughts on closing in my garage to make for additional living space and he took the time to really listen. He also provided some sound consulting on future options for upgrading my door opener without any over selling. He was honest and let me know that my door and door opener were in good shape and secure. I sometimes feel that technicians come out and try to over sell their products and services and try to take advantage of the situation—but Gidon did not try any salesman antics.—Instead he was very polite, well mannered, honest, informative and left me with the impression that he really understood and enjoyed his work and was personally committed to the quality service and products BBB has to offer. I felt confident that I could trust his advice given that he was so knowledgeable about garage door products, understanding of the investment homeowners make in garage door home security and safety, and the importance of regular maintenance.
I am very appreciative for BBB Garage Doors LLC for coming to my rescue and really being honest brokers of the services they provide. You offer great customer service, have good people that operate with integrity, honesty, and are incredibly personable. When I upgrade my garage door – You will get my business.
Ann of Rockville, MD
|Rating: 5/5||Ann .J. Rockville Maryland|
Don’t even bother calling anyone else. These guys are the best.
Not only do they do a good job, but they also are reasonably priced and offer quick service. we had an old opener that had stopped working and needed replacing. They answered the phone on Sunday and came out and installed a new unit first thing Monday. Most other companies needed days just to come out and take a look.
Raymond showed up when he said he would and did an excellent job. He did not try to sell me on things that we did not need. If everyone worked like these guys it would make keeping a home repaired much easier.
|Rating: 5/5||maureen. kensington MD|
FANTASTIC! I can’t say enough about how professional and outstanding the work was, and how HAPPY I am now with my garage door. It’s better than it EVER was now! These guys are absolutely the BEST!!!
|Rating: 5/5||John Wiant. Silver Spring MD|
I can’t say enough about how professional and outstanding the work was done by Remoned, he went out of his way to fix the garage door, he was amazing and the door is better than before. Remoned absolutely did a Fabulous Job, I highly recommend him! Thank you
|Rating: 2/5||Papu Garcha. Herndon VA|
I called tom at BBB and immediately recognized this is a serious company. They had a technician near my location which led to a free estimate only 30 minutes after my initial call. I was really surprised about the technician which demonstrated an impressive level of expertise and fixed my torsion spring in less the 15 minutes.
These guys are total experts which I would definitely recommend to my friends. Thank you again for the amazing service and the great price.
|Rating: 5/5||Alan A. . Virginia Beach VA|
BBB Garage Doors provided amazing same day service (within 3.5 hours of my initial call) when my garage door wouldn’t close. The Service Technician (Yoni) was prompt, professional and courteous. He arrived on schedule, fixed the door quickly and made recommendations to keep the problem from recurring! Great service provided fast and at a reasonable price; what a wonderful surprise!
I would gladly recommend BBB to my friends.
|Rating: 4.5/5||Marier. Washington DC|
I am writing this to Rachel because I just wanted you to know how satisfied we are with the purchase and installation of our new garage door. On the afternoon of 12/18/13, I contacted your company about installing a new garage door. Within minutes your installer, Art, called me back and he was at my house within 2 hours.
He committed to a price for the work, which I found to be reasonable, as I had done some research. By 3:00pm the next day we had our new door. I cannot say enough about Art. He stayed in touch with me by cell phone and always showed up on time. He and his assistant, Kevin, worked quickly and efficiently. They did a first rate job on the installation.
We are very pleased and would not hesitate to recommend BBB.
|Rating: 5/5||Richard J..|
Surprisingly great and quick service.
I was unable to open my garage door because it kept coming off track. I searched for a company that could provide immediate service and luckily found BBB Garage Doors, LLC.
When I called, a customer service rep took down my information and a few minutes later I received a call from a technician, Nathan, who said he could be on his way immediately.
Nathan resolved the issue to my satisfaction in what seemed like just a few minutes. A couple of days later my garage door wouldn’t work.
When I called Nathan, he agreed to come right out to resolve the issue. Although I was frustrated about my door, Nathan’s professionalism and commitment to ensure that not only was I satisfied but also that my garage door worked properly was reassuring.
As a result not only did my garage door get fixed, I was also shown how to make sure it continues to function properly. Thank you BBB Garage Doors, LLC and Nathan for being true professionals!
|Rating: 5/5||Perry. Washington DC|
What can I add that hasn’t been said about these guys. My garage door had a broken torsion spring. I feared it would be costly but had no choice but to call a garage door company.
After searching around and reading some reviews I found BBB garage door which arrived fast, gave me a free estimate which To my surprise included a reasonable price. They did fast job, checking and double checking that everything works and left everything clean and organized.
You guys are superb and very professional. I would certainly call you again If the need arises. Thanks again for the great service.
|Rating: 4.0/5||Greg S, . Washington DC|